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Brekeke Contact Center Suite Wiki

  1. Brekeke CCS basic Info
  2. Configuration
  3. Advanced customization
    1. Display accumulated time by reason code on CA
    2. Access to call history and call recordings by SV
    3. Always connected via ITSP
    4. Agent's call log view settings
    5. Auto processing of the preview calls
    6. Change Interval of Timeline Reports
    7. Click to call at Call scheduling page
    8. Custom data source settings - Brekeke CA
    9. Hide Scripts Menu on CA
    10. How to add custom flags to each contact result - Brekeke CRM
    11. How to show custom flags in real time reports - Brekeke CA
    12. Notification
    13. On Hold State and On Hold Time on CA
    14. Set priority for scheduled calls
    15. Show CRM agent's enhanced info on reports in CA
    16. Password Complexity Settings
    17. Password Encryption
    18. Project screen - Brekeke CRM
    19. Re-Create Past Data on CDR Server - Brekeke CA
    20. Reserve call schedules on 5 minutes basis
    21. Secondary application settings
    22. Show other agents' status
    23. Tuning night-time batch process that deletes customer data
    24. Use Custom Logo
    25. Web interface in CRM
    26. WebRTC Terminal - Change settings
    27. Change RFS recorded files path
  4. Add-ons
  5. Integration with other Services
  6. Appendix - Brekeke CIM
  7. Appendix - Brekeke CRM
  8. Troubleshooting
  9. Brekeke CIM Scripting Guide
  10. Sample Scripts
  11. Version History

Access to call history and call recordings by SV

Default Setting

[Referencing call history]

・Only calls that include sessions of agents belonging to groups that the SV has the read permission can be viewed

[Referencing call recordings]

・Only the calls of agents belonging to the group that the SV has the supervisory authority can be viewed

 

 

Expansion of scope with Advanced options on Brekeke CA

(Available on Brekeke CA 2.7.5.15 or later)

 

adminui.sv.accessible.calllogs.othergroup = true / false (default)

If this option is true, it will be possible to view calls including sessions of agents belonging to groups that the SV does not have read permissions.

 

adminui.sv.accessible.recfile.othergroup = true / false (default)

If this option is true, the call recordings of agents belonging to groups that the SV does not have supervisory authority can also be viewed

 

adminui.sv.accessible.calllogs.extension = true / false (default)

If this option is true, calls including sessions of extension users (non-agents) can also be viewed

 

adminui.sv.accessible.recfile.extension = true / false (default)

If this option is true, call recordings of extension users (non-agents) can also be viewed

 

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