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Brekeke Contact Center Suite Wiki

  1. Brekeke CCS basic Info
  2. Configuration
  3. Advanced customization
  4. Add-ons
  5. Integration with other Services
  6. Appendix - Brekeke CIM
  7. Appendix - Brekeke CRM
  8. Troubleshooting
  9. Brekeke CIM Scripting Guide
    1. 1. CTIServer Class
    2. 2. ACD Class
      1. containsAgent
      2. countAgents
      3. getAllAgents
      4. getID
      5. getLevel
      6. getObject
      7. getQueueSize
      8. getQueueWaitingCount
      9. setObject
    3. 3. Agent Class
    4. 4. CallInfo Class
    5. 5. ConnectionManager Class
    6. 6. ContactInfo Class
  10. Sample Scripts
  11. Version History

containsAgent 

containsAgent( String agentId )

Returns whether this agent belongs to ACD.

 

Parameters:
agentId Agent ID

 

Returns:

true if this agent is assigned to ACD and whose status is Online. Otherwise, false.

Yes No
« 2. ACD ClasscountAgents »
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