Brekeke Documents

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Brekeke Contact Center Suite Wiki

  1. Brekeke CCS basic Info
  2. Configuration
  3. Advanced customization
    1. Access to call history and call recordings by SV
    2. Always connected via ITSP
    3. Agent's call log view settings
    4. Auto processing of the preview calls
    5. Change Interval of Timeline Reports
    6. Click to call at Call scheduling page
    7. Custom data source settings - Brekeke CA
    8. Hide Scripts Menu on CA
    9. How to add custom flags to each contact result - Brekeke CRM
    10. How to show custom flags in real time reports - Brekeke CA
    11. Notification
    12. Set priority for scheduled calls
    13. Show CRM agent's enhanced info on reports in CA
    14. Password Complexity Settings
    15. Password Encryption
    16. Project screen - Brekeke CRM
    17. Re-Create Past Data on CDR Server - Brekeke CA
    18. Reserve call schedules on 5 minutes basis
    19. Secondary application settings
    20. Show other agents' status
    21. Web interface in CRM
    22. WebRTC Terminal - Change settings
    23. Change RFS recorded files path
  4. Add-ons
  5. Integration with other Services
  6. Appendix - Brekeke CIM
  7. Appendix - Brekeke CRM
  8. Troubleshooting
  9. Brekeke CIM Scripting Guide
  10. Sample Scripts
  11. Version History

Advanced customization

This section covers the custom settings and configuration of Brekeke CCS.

To view a topic of your interest, click on the topics listed in the left column.

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