Brekeke Contact Center Suite Wiki Brekeke CCS basic InfoConfigurationAdvanced customizationAccess to call history and call recordings by SVAlways connected via ITSPAgent's call log view settingsAuto processing of the preview callsChange Interval of Timeline ReportsClick to call at Call scheduling pageCustom data source settings - Brekeke CAHide Scripts Menu on CAHow to add custom flags to each contact result - Brekeke CRMHow to show custom flags in real time reports - Brekeke CANotificationSet priority for scheduled callsShow CRM agent's enhanced info on reports in CAPassword Complexity SettingsPassword EncryptionProject screen - Brekeke CRMRe-Create Past Data on CDR Server - Brekeke CAReserve call schedules on 5 minutes basisSecondary application settingsShow other agents' statusWeb interface in CRM WebRTC Terminal - Change settingsChange RFS recorded files pathAdd-onsIntegration with other ServicesAppendix - Brekeke CIMAppendix - Brekeke CRMTroubleshootingBrekeke CIM Scripting GuideSample ScriptsVersion History 3.Advanced customization This section covers the custom settings and configuration of Brekeke CCS. To view a topic of your interest, click on the topics listed in the left column. Was this helpful? Yes No « URL ConverterAccess to call history and call recordings by SV » Suggest Edit Captcha : Submit