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Brekeke Contact Center Suite Wiki

  1. Brekeke CCS basic Info
  2. Configuration
  3. Advanced customization
  4. Add-ons
  5. Integration with other Services
  6. Appendix - Brekeke CIM
  7. Appendix - Brekeke CRM
  8. Troubleshooting
  9. Brekeke CIM Scripting Guide
    1. 1. CTIServer Class
    2. 2. ACD Class
    3. 3. Agent Class
      1. getAllACD
      2. getCallInfo
      3. getID
      4. getObject
      5. getPhoneId
      6. getSkillLevel
      7. getStatus
      8. getStatusString
      9. setObject
      10. setSkillLevel
    4. 4. CallInfo Class
    5. 5. ConnectionManager Class
    6. 6. ContactInfo Class
  10. Sample Scripts
  11. Version History

getSkillLevel 

int getSkillLevel( String skill )

Returns the skill level of the agent.

 

Parameters:
skill Skill

 

Returns:

The skill level, or the default skill level (20) if the skill is not set.

 

Yes No
« getPhoneIdgetStatus »
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