Brekeke CIM Scripting Guide
You can use the script for the following five processes:
- DNIS Function
- Queue, Position function
- Agent Selection, Filter function
- Agent Selection, Priority Function
- Executed from the screen, view the information or change the internal state.
Please refer to “Brekeke Customer Interaction Manager Administrator’s Guide” for more information on how to configure and process these scripts and process.
In addition to the classes mentioned in this document, you can access the Java standard API or your own class from the script. If you would like to access your own Java class, then you will need to place the folder hierarchy of the package name under WEB-INF/classes or place it under WEB/lib as a jar file format.
Please do not access other classes offered by Brekeke CIM that are not included in this document. Even with the classes documented here, please avoid accessing the member Methods or Member Fields that are not documented.
*This document does not describe the IVR scripting for Brekeke PBX. Please refer to “ Brekeke PBX IVR Script Developer’s Guide” for more information on IVR scripting.