Brekeke Contact Center Suite Wiki

Change buffer size of dialer in CRM

(Brekeke CRM version or later)

When there are a large number of call destinations exist, performance tuning can be done by changing the buffer size of the cache used by the dialer.

1. In CRM, select the project menu where you will setup dialer.

2. Add the following two parameter at the Project > [Settings] > [Advanced Options].

The dialer caches 20 call entries at a time. The dialer tries to get the next entries when the number of reamining cached entries is under 10 entries.

3. Restart Dialer


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