Brekeke Contact Center Suite Wiki

CIM - Remove "unassigned" Option from the "Call-From" Options

Step 1. Add the following script named as “sample” at the [Script] menu on CIM.

var timeout=3000;//modify it in your environment
setTimeout(function(){
    //delete blank option from call-from
    var no_from_option = { label: _Constants['no.assign'], value: ''};
    _contentWidget.selectCallFrom.removeOption(no_from_option);
},timeout);

 

Step 2. Add the following properties at the [Admin Menu] > [Settings] > [Advanced Settings] on CIM.

widget.scripting.source=sample

 

*This script supports both of the standard agent tool bar and the salesforce widget tool bar.

 

Result:

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