CIM - Remove "unassigned" Option from the "Call-From" Options
Step 1. Add the following script named as “sample” at the [Script] menu on CIM.
var timeout=3000;//modify it in your environment setTimeout(function(){ //delete blank option from call-from var no_from_option = { label: _Constants['no.assign'], value: ''}; _contentWidget.selectCallFrom.removeOption(no_from_option); },timeout);
Step 2. Add the following properties at the [Admin Menu] > [Settings] > [Advanced Settings] on CIM.
widget.scripting.source=sample
*This script supports both of the standard agent tool bar and the salesforce widget tool bar.