CIM - Send Inbound Call Info When a Call is Received
Step 1. Add the following script named as “widget” at the [Script] menu on CIM.
var calloffered= function(widget,ev){
//inbound or acd is target
if(ev.firstAgentCallType != 0 && ev.firstAgentCallType != 2){
return;
}
//get agentid and customer
var obj = {};
obj.agentId = widget.getAgentInfo().agentId;
obj.customer = ev.customerNumber;
//debug
Brekeke.debug('json=' + JSON.stringify(obj));
//http request(not test,please confirm it by yourself)
fetch('/xxxx', { // url
method: 'post', // method
header: {
'Content-Type': 'application/json' // JSON header
},
body: JSON.stringify(obj)
}).then(function(response){
return response.json();
});
}
Step 2. Add the following properties at the [Admin Menu] > [Settings] > [Advanced Settings] on CIM.
widget.scripting.source=widgetwidget.scripting.event.calloffered.function=calloffered