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Brekeke Contact Center Suite Wiki

  1. Brekeke CCS basic Info
  2. Configuration
  3. Advanced customization
  4. Add-ons
  5. Integration with other Services
  6. Appendix - Brekeke CIM
  7. Appendix - Brekeke CRM
  8. Troubleshooting
  9. Brekeke CIM Scripting Guide
    1. 1. CTIServer Class
      1. exec
      2. getACD
      3. getAgent
      4. getAllACDs
      5. getAllAgents
      6. getDb
      7. getLogger
      8. isExternalNumber
    2. 2. ACD Class
    3. 3. Agent Class
    4. 4. CallInfo Class
    5. 5. ConnectionManager Class
    6. 6. ContactInfo Class
  10. Sample Scripts
  11. Version History

getAgent 

Agent getAgent( String agentId )

Gets the instance of Agent class for the specified Agent ID.

 

Parameters:
agentId Agent ID

 

Returns:

The instance of Agent class if the Agent with the specified Agent ID is Online. Returns null if the Agent is Offline or does not exist.

 

Yes No
« getACDgetAllACDs »
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