Brekeke Contact Center Suite Wiki

Go to Client Script for “Contact” page.

 

Select [Client Scripts] menu to create new 2 scripts.

 

Create a script that will create a new contact (customer entry) for each call.

Fill information. Copy the following script and paste it at the [Script] field.

create-new-contact-client-scripts.js;

function onLoad() {
    //Populate the variables with the parameters passed in the URL
    var phone = getParameterValue('sysparm_phone');
    if(phone){
        g_form.setValue('customer_contact.phone',phone);
    }
}

function getParameterValue(name) {
    name = name.replace(/[\[]/, "\\\[").replace(/[\]]/, "\\\]");
    var regexS = "[\\?&]" + name + "=([^&#]*)";
    var regex = new RegExp(regexS);
    var results = regex.exec(top.location);
    if (results == null) {
        return "";
    } else {
        return unescape(results[1]);
    }
}

 

 

Create another script that  uppdates call log for new customer. Copy the following script and paste it at the [Script] field.

update-call-log-client-scripts.js:

function onSubmit() {
    //Type appropriate comment here, and begin script below
    var phone = g_form.getValue('customer_contact.phone');

    var data = {
        "phoneNumber": phone,
        "action": "updateCallLogForNewContact"
    };

    var context = {
        "payload": data,
        "method": "openframe_communication"
    };

    alert(' send event to openframe '+phone);
    CustomEvent.fireAll("openframe_request", context);
    alert(' processing '+phone);
}