Brekeke Contact Center Suite Wiki

Display On Hold State and On Hold Time in the Realtime Reports on Brekeke CA

Note: This feature is available on Brekeke CCS or later.


<On the realtime call reports>

Define the following formulas, on hold state and time can be shown.

$curSituationState == 35 ? "ON HOLD" : null
$curSituationState == 35 ? $curTimeSituationStateDuration :null
*35 is intarnal state code of the “on hold”.


<On the realtime agent reports>
$curObjectCall.curSituationState == 35 ? 'ON HOLD' :null
$curObjectCall.curSituationState == 35 ? $curObjectCall.curTimeSituationStateDuration :null
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