Edition Comparison – Lite vs. Standard – Brekeke Contact Center Suite Wiki

1.2.Edition Comparison - Lite vs. Standard

	Lite	Standard
Usage	CRM integration with business telephony features of Brekeke PBX To create analytical reports	To build and operate a full-function contact center
Agent Status	Offline Work Talking Only login/logout are allowed. Agents cannot change their status	Offline Ready Talking Wrap up Work Idle Agents can choose their status (except while “Talking”)
ACD	Brekeke CIM’s ACD feature is not available Instead of using CIM’s full-scaled ACD functions, Brekeke PBX’s basic ACD function (Simultaneous ring, Round-robin etc.)	Full-scaled ACD feature of Brekeke CIM Longest waiting routing/skill based routing Extends routing algorithm using Javascript (accessing database, customizing algorithm, etc.)
CRM	Does not work with Brekeke CRM. Third party CRM integration can be done through CIM client API/Widget.	Brekeke CRM/Salesforce are available Third party CRM integration can be done through CIM client API/Widget.
Brekeke CA (Report)	Yes	Yes

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