Example 2: Completed Calls Report (Key: Call Type + Agent )
Create a custom report with “Call Type” and “Agent” as keys.
Setup:
Step 1. Set the following parameters at [Tenant]>[Settings]>[Engine]>[Advanced options].
cdr.category.custom2.group={"name":"Call Type","field":"callType","includeBlank":false}
cdr.category.custom2.id={"name":"Agent","field":"curCompleterAgentId","caption":"curCompleterAgentName","includeBlank":false}
* Brekeke CA can create 5 custom data sources with the custom1-custom5 parameters. In this example, the parameter “custom2” is used for creating a new custom data source. If the “custom2” parameter has already been used for other purpose, please use another one.
Step 2. Create a new report like the follows;
[Basic Settings]
Data source : custom2 Data Mode : record
[Field Settings]
| Column Name | formula | Type |
| Call Type Detail | $customGroup==2?’Outbound’:($customGroup==1?’Inbound’:’Other’) | String |
| Completed Calls | $sumCallComplete | Number |
Step 3. You can see the new report like following picture.
