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Brekeke Contact Center Suite Wiki

  1. Brekeke CCS basic Info
  2. Configuration
    1. Installation
    2. CCS intallation checklist
    3. Brekeke CRM
    4. TCPA Compliant dialer
    5. Cross Domain Settings
    6. CCS Reverse Proxy Settings for Blocking IP Address
    7. Brekeke CCS Redundancy 1 : Active - Standby for DR
    8. Brekeke CCS Redundancy 2 : HA
    9. URL Converter
  3. Advanced customization
  4. Add-ons
  5. Integration with other Services
  6. Appendix - Brekeke CIM
  7. Appendix - Brekeke CRM
  8. Troubleshooting
  9. Brekeke CIM Scripting Guide
  10. Sample Scripts
  11. Version History

Installation

Brekeke Contact Center Suite (CCS) is a collection of software for building a hosted call center/contact center system. The software programs included in the suite are; Brekeke Customer Interaction Manager (CIM), Brekeke Contact Analytics (CA), Brekeke CRM, and Brekeke Recording File Server(RFS).

 

cim_image001.pngBrekeke Customer Interaction Manager (CIM)
Provides core contact center features (ACD, dialing engine, log, agent management)

ca_image002.pngBrekeke Contact Analytics (CA)
Real-time and historical reports (agent map, graph)

crm_image003.pngBrekeke CRM
Layout designer for agent’s interface, agent’s talk script, campaign management, workflow management, customer information management, outbound dialers

rfs_image004.pngBrekeke Recording File Server (RFS)
Call recording, File management, Index search, Auto deletion, Integration with AI analytics

 

Instruction for installing Brekeke CCS can be found at the “Installation” section in each manual:

Brekeke CCS Manuals >>

 

We have the step by step installation videos, too!

Brekeke CCS Training Videos >> 

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