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Brekeke Contact Center Suite Wiki

  1. Brekeke CCS basic Info
  2. Configuration
  3. Advanced customization
    1. Display accumulated time by reason code on CA
    2. Access to call history and call recordings by SV
    3. Always connected via ITSP
    4. Agent's call log view settings
    5. Auto processing of the preview calls
    6. Change Interval of Timeline Reports
    7. Click to call at Call scheduling page
    8. Custom data source settings - Brekeke CA
    9. Hide Scripts Menu on CA
    10. How to add custom flags to each contact result - Brekeke CRM
    11. How to show custom flags in real time reports - Brekeke CA
    12. Notification
    13. On Hold State and On Hold Time on CA
    14. Set priority for scheduled calls
    15. Show CRM agent's enhanced info on reports in CA
    16. Password Complexity Settings
    17. Password Encryption
    18. Project screen - Brekeke CRM
    19. Re-Create Past Data on CDR Server - Brekeke CA
    20. Reserve call schedules on 5 minutes basis
    21. Secondary application settings
    22. Show other agents' status
    23. Tuning night-time batch process that deletes customer data
    24. Use Custom Logo
    25. Web interface in CRM
    26. WebRTC Terminal - Change settings
    27. Change RFS recorded files path
  4. Add-ons
  5. Integration with other Services
  6. Appendix - Brekeke CIM
  7. Appendix - Brekeke CRM
  8. Troubleshooting
  9. Brekeke CIM Scripting Guide
  10. Sample Scripts
  11. Version History

Password Encryption

Brekeke CIM / CRM version 2.7.5.9 or later, user login passwords are encrypted by default.

Brekeke CIM / CRM version 2.7.5.8 or before, user login passwords are stored as plain text.

 

In the case Brekeke CIM / CRM version 2.7.5.8 or before is used, you can change password storing method from plain text mode to encryption mode with the following steps.

 

Step 1. Upgrade Brekeke CIM / CRM to the version 2.7.5.9 or later.

 

Step 2. Set the following parameter at CIM > [Admin Menu] > [Settings] > [Advanced Settings].

security.password.encrypt.type=sha256

 

Step 3. Restart Tomcat service.

 

*All existing user login passwords in database are encrypted, And the password of newly created user will be encrypted.

 

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