Brekeke Documents

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Brekeke Contact Center Suite Wiki

  1. Brekeke CCS basic Info
  2. Configuration
  3. Advanced customization
  4. Add-ons
  5. Integration with other Services
    1. Salesforce
      1. 1. Create Lightning App
      2. 2. Configure Call Center Service
        1. BrekekeCallcenter.xml
      3. 3. Configure Softphone Layout
      4. Login Salesforce CRM and check CTI
      5. 4. Setup for links of recording files
    2. ServiceNow
    3. Zoho CRM
    4. Speech to text
  6. Appendix - Brekeke CIM
  7. Appendix - Brekeke CRM
  8. Troubleshooting
  9. Brekeke CIM Scripting Guide
  10. Sample Scripts
  11. Version History

2. Configure Call Center Service

Select [Call Centers] from the quick-find menu.

Import the “BrekekeCallcenter.xml“ file.

Change the value of the [CTI Adapter URL] and [CTI Standby URL] fields for your environment.

Then click Manage Call Center User to add users.

 

 

 

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« 1. Create Lightning AppBrekekeCallcenter.xml »
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