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Brekeke Contact Center Suite Wiki

  1. Brekeke CCS basic Info
  2. Configuration
  3. Advanced customization
  4. Add-ons
  5. Integration with other Services
    1. Salesforce
      1. 1. Create Lightning App
      2. 2. Configure Call Center Service
      3. 3. Configure Softphone Layout
        1. Add Param to searchAndScreenPop() API
      4. Login Salesforce CRM and check CTI
      5. 4. Setup for links of recording files
    2. ServiceNow
    3. Zoho CRM
    4. Speech to text
  6. Appendix - Brekeke CIM
  7. Appendix - Brekeke CRM
  8. Troubleshooting
  9. Brekeke CIM Scripting Guide
  10. Sample Scripts
  11. Version History

3. Configure Softphone Layout

Go to setup. From the Quick Find search option find “Softphone Layout“. Click on the “New” button to add a new Softphone Layout.

Make sure the [is Default Layout] is checked.

Select “Inbound” at the [Select Call Type].

 

Configure Screen Pop Settings.

 

 

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« BrekekeCallcenter.xmlAdd Param to searchAndScreenPop() API »
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