Brekeke Documents

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Brekeke Contact Center Suite Wiki

  1. Brekeke CCS basic Info
  2. Configuration
  3. Advanced customization
  4. Add-ons
  5. Integration with other Services
  6. Appendix - Brekeke CIM
  7. Appendix - Brekeke CRM
  8. Troubleshooting
  9. Brekeke CIM Scripting Guide
  10. Sample Scripts
    1. CIM Sample Scripts
      1. CIM - Remove characters from phone numbers
      2. CIM - Change Wrapup State Time
      3. CIM - Get ACD Queue Size
      4. CIM - Get Agent Status
      5. CIM - Remove "unassigned" Option
      6. CIM - Send Inbound Call Info to the given address
    2. CRM - Change Agent State from Wrapup to Ready
    3. CRM - Push Call Lists
  11. Version History

CIM Sample Scripts

This section introduces some sample scripts that can be executed on Brekeke CIM.

To view a topic of your interest, click on the topics listed in the left column.

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« Sample ScriptsCIM - Remove characters from phone numbers »
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