Secondary application settings
Case 1. Use the secondary application at inbound call operation.
Setup:
Set the secondary application information at the DNIS setting page in CIM.
Case 2. Use the secondary application at outbound call operation (predictive/progressive dialing case).
Setup:
Using the following parameter, set the secondary application information at [Admin menu] > [Settings] > [Advanced Option] in CRM.
dialer.secondary.appinfo =
Example:
dialer.secondary.appinfo = {"url":"http://brekeke.jp/","title":"brekeke","width":800,"height":600,"windowed":true,"appSpan":0}
Case 3. Use the secondary application at outbound call operation (other cases).
Setup:
Using the following parameter, set the secondary application information at [Admin menu] > [Settings] > [Advanced Option] in CRM.
outbound.secondary.appinfo =
Example:
outbound.secondary.appinfo = {"url":"http://brekeke.jp/","title":"brekeke","width":800,"height":600,"windowed":true,"appSpan":0}
*1.You can set the parameter at the project, tenant, and system layer.
*2. Format for tenant layer:
tenant.<tenant_name>.outbound.secondary.appinfo
*3. In using dialer case, the parameter “dialer.secondary.appinfo” is prior to the parameter “outbound.secondary.appinfo”.