Brekeke Contact Center Suite Wiki

Secondary application settings

Case 1. Use the secondary application at inbound call operation.

 

Setup: 

Set the secondary application information at the DNIS setting page in CIM.


Case 2. Use the secondary application at outbound call operation (predictive/progressive dialing case).

 

Setup: 

Using the following parameter, set the secondary application information at [Admin menu] > [Settings] > [Advanced Option] in CRM.

dialer.secondary.appinfo =
Example:
dialer.secondary.appinfo = {"url":"http://brekeke.jp/","title":"brekeke","width":800,"height":600,"windowed":true,"appSpan":0}

 


Case 3. Use the secondary application at outbound call operation (other cases).

 

Setup: 

Using the following parameter, set the secondary application information at [Admin menu] > [Settings] > [Advanced Option] in CRM.

outbound.secondary.appinfo =
Example:
outbound.secondary.appinfo = {"url":"http://brekeke.jp/","title":"brekeke","width":800,"height":600,"windowed":true,"appSpan":0}

*1.You can set the parameter at the project, tenant, and system layer.

*2. Format for tenant layer:

tenant.<tenant_name>.outbound.secondary.appinfo

*3. In using dialer case, the parameter “dialer.secondary.appinfo” is prior to the parameter “outbound.secondary.appinfo”.

 

 

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