Brekeke Documents

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Brekeke Contact Center Suite Wiki

  1. Brekeke CCS basic Info
  2. Configuration
  3. Advanced customization
  4. Add-ons
  5. Integration with other Services
    1. Salesforce
    2. ServiceNow
      1. Setup on the ServiceNow
        1. 1. Allow your domain
        2. 2. Create ServiceNow Widget
        3. 3. Setup Widget Page
        4. 4. Configure OpenFrame
        5. 5. Configure Click to Call
        6. 6. Configure Call Log History
        7. 7. Configure Audio Player
        8. 8. Store Result and Comment on ServiceNow
        9. 9. Dealing with incoming calls for new contact
      2. Setup on the BrekekeCCS
    3. Zoho CRM
    4. Speech to text
  6. Appendix - Brekeke CIM
  7. Appendix - Brekeke CRM
  8. Troubleshooting
  9. Brekeke CIM Scripting Guide
  10. Sample Scripts
  11. Version History

Setup on the ServiceNow

This section describes configuration steps for integration. These settings are needed on the ServiceNow instance.  Please click on the topics listed in the left column.

Yes No
« ServiceNow1. Allow your domain »
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