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Brekeke Contact Center Suite Wiki

  1. Brekeke CCS basic Info
  2. Configuration
  3. Advanced customization
  4. Add-ons
  5. Integration with other Services
    1. Salesforce
    2. ServiceNow
      1. Setup on the ServiceNow
        1. 1. Allow your domain
        2. 2. Create ServiceNow Widget
        3. 3. Setup Widget Page
        4. 4. Configure OpenFrame
        5. 5. Configure Click to Call
        6. 6. Configure Call Log History
        7. 7. Configure Audio Player
        8. 8. Store Result and Comment on ServiceNow
        9. 9. Dealing with incoming calls for new contact
      2. Setup on the BrekekeCCS
    3. Zoho CRM
    4. Speech to text
  6. Appendix - Brekeke CIM
  7. Appendix - Brekeke CRM
  8. Troubleshooting
  9. Brekeke CIM Scripting Guide
  10. Sample Scripts
  11. Version History

8. Store Result and Comment on ServiceNow

 

Add result and comment columns to sn_openframe_phone_log table.

Go to System Definition > Tables and search for sn_openframe_phone_log.

 

Click the New button and add these two columns as below:

 

Column label: Result

 

Column label: Comment

 

Then click save.

 

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« 7. Configure Audio Player9. Dealing with incoming calls for new contact »
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