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Brekeke Contact Center Suite Wiki

  1. Brekeke CCS basic Info
  2. Configuration
  3. Advanced customization
    1. Display accumulated time by reason code on CA
    2. Access to call history and call recordings by SV
    3. Always connected via ITSP
    4. Agent's call log view settings
    5. Auto processing of the preview calls
    6. Change Interval of Timeline Reports
    7. Click to call at Call scheduling page
    8. Custom data source settings - Brekeke CA
    9. Hide Scripts Menu on CA
    10. How to add custom flags to each contact result - Brekeke CRM
    11. How to show custom flags in real time reports - Brekeke CA
    12. Notification
    13. On Hold State and On Hold Time on CA
    14. Set priority for scheduled calls
    15. Show CRM agent's enhanced info on reports in CA
    16. Password Complexity Settings
    17. Password Encryption
    18. Project screen - Brekeke CRM
    19. Re-Create Past Data on CDR Server - Brekeke CA
    20. Reserve call schedules on 5 minutes basis
    21. Secondary application settings
    22. Show other agents' status
    23. Tuning night-time batch process that deletes customer data
    24. Use Custom Logo
    25. Web interface in CRM
    26. WebRTC Terminal - Change settings
    27. Change RFS recorded files path
  4. Add-ons
  5. Integration with other Services
  6. Appendix - Brekeke CIM
  7. Appendix - Brekeke CRM
  8. Troubleshooting
  9. Brekeke CIM Scripting Guide
  10. Sample Scripts
  11. Version History

Tuning night-time batch process that deletes customer data

Available on Brekeke CRM 2.8.x or later

Advanced options on Brekeke CRM.

Number of customer data got by each query.(previous version is fixed as 500)

customer.autodelete.records=500 (default value is 500)

 

Data deletion processing interval at which DB commit is performed. If it is “1” commit is performed at each deletion process. (previous version is fixed as 500)

customer.autodelete.db.commit.records=1 (default value is 1)

 

Interval at which the project summary information held in memory is refreshed. If it is 10000, when 10000 records are deleted, project summary info in the memory will be refreshed.

customer.autodelete.project.summary.records=10000

 

Night-time batch processing maximum time (mins). If an actual processing time of the night-time batch reaches this value, the night-time batch is stopped.

customer.autodelete.batch.max.period=1440

1440 (mins) = 24 hours

Maximum processing time of deleting process started by the user on the screen. (5mins)

customer.autodelete.ui.max.period=5

 

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