Brekeke’s Call Center Suite can make your customers smile
New version with Call Progress Analysis. What does it mean?
The new version of Brekeke CCS supports Aculab Prosody S, adding the ability to accurately detect an answering machine or a live person. This function is most useful when it is used with Brekeke CCS to make outbound marketing/sales calls.
With this newly added function, the call center service provider can accurately and effectively distribute calls to agents when a live person is available at the receiving end, and process pre-determined responses when an answering machine is detected.
Read the announcement here: http://www.brekeke.com/press/call-center_aculab.php