Advanced Information - Call Forwarding
1. Call Forwarding
Each user can set up Call Forwarding individually. When a call is received at a user extension, the call will be forwarded to the destinations checked in the [Phone n] fields and also to the extensions set in the [Other Forwarding Destinations*] field on the [Users] > [Inbound] page.
By default, the [Other Forwarding Destinations*] field is left blank and all incoming calls are directed to the user’s assigned phones checked on the [Inbound] page. If there are destinations specified in the [Other Forwarding Destinations*] field, both the checked phones and the extensions set in this field will receive calls. Each extension’s phones will ring at the same time, then the first person to answer will be connected with the caller.
Different ringing times can be set to each assigned phone and extension in an extension’s [Other Forwarding Destinations*] field. When no setting is input for a phone’s [Ringer Time (sec)], the default ringer time setting under the [Call Forwarding] section will be applied. If there is a delay time set for a user-assigned phone, Brekeke PBX will wait the amount of time set in the phone’s [Delay (sec)] field, then direct the call to this phone.
2. Call Forwarding (No Answer)/Call Forwarding (Busy)
Forwarding settings are used in the manner described below:
- No answer after the ringer timeout occurs –> Call Forwarding (No answer)
- The call cannot be established or it received a busy response –> Call Forwarding (Busy)
Each user can set up forwarding for unanswered/busy calls. By default, unanswered/busy calls are forwarded to the user’s voicemail inbox.
Only a single destination can be assigned in the [Forwarding destination (No answer)] and [Forwarding destination (Busy)] fields. If you need to set up multiple destinations to be used for these features, you can set a group extension number in these fields.
- In the following examples, the default setting is used for each phone ringer time.
2.1. Example 1: Forwarding Unanswered/Busy Calls to Voicemail
Extension: 001
| Ringer time (sec) | 15 |
| Forwarding destination (No answer) | vm001 |
| Forwarding destination (Busy) | vm001 |
Incoming calls to extension 001 are forwarded to the user’s voicemail inbox (extension vm001) if the call is busy or remains unanswered after ringing for 15 seconds.
2.2. Example 2: Forwarding Unanswered/Busy Calls to Another Extension
Extension: 001
| Ringer time (sec) | 15 |
| Forwarding destination (No answer) | 16504016636 |
| Forwarding destination (Busy) | vm001 |
With this setting, if the call remains unanswered for 15 seconds, the call will be forwarded to PSTN number 16504016636 through an available ARS route. If the extension is busy, the call will be forwarded to extension 001’s voicemail.
2.3. Example 3: Busy Call Forwarding Is Empty
Extension：001
| Ringer time (sec) | 15 |
| Forwarding destination (No answer) | vm001 |
| Forwarding destination (Busy) |
If a call to extension 001 remains unanswered after ringing for 15 seconds, it will be forwarded to the extension’s voicemail inbox (vm001). When the [Forwarding destination (Busy)] field is left blank, Brekeke PBX will wait 15 seconds and then forward the call to the user’s voicemail, even if the user’s extension is busy.