Auto Attendant functions and settings
These settings are configured at [PBX] > [Extensions] > [IVR].
- Click [Create a new IVR].
- Enter/Select the following values: [Extension] 3002[Type] Auto Attendant
[Max input digits] 3
[Max retry count] 5
[Ring timeout (sec)] 10
[Default operator] 300
[DTMF timeout (sec)] 20
[Transfer to unregistered users] disable
In this example, the incoming call to Auto Attendant 3002 will hear the default greeting voice prompt to input an extension.
If there is no entry made for 20 seconds ([DTMF timeout (sec)]), the caller will be reminded to enter a selection. After five tries with no input ([Max retry count]), the call will be forwarded to the destination set at the [Default operator] field.
If the caller enters an extension number, the call will be transferred to the extension that matches the first three digits ([Max input digits]) of the entry. If the extension does not answer the call within ten seconds ([Ring timeout (sec)]), the caller will be asked to enter a different extension number.
When [Transfer to unregistered users] is enabled, the caller can apply Brekeke PBX features from Auto Attendant, such as accessing a voicemail box, call pickup and so on. When [Transfer to unregistered users] is enabled, a proper value must be set in the [IVR] > [Max input digits] field in order to allow a caller’s input.
- Optionally, a customized greeting for Auto Attendant can be uploaded from the [Sound files] section.
- In Brekeke PBX v18.104.22.168 or later, two separate timeout values for [DTMF timeout (sec)] can be set for “before initial entry” and for “before completion entries,” separated by commas as below:
[DTMF timeout (sec)] 20,30