Brekeke PBX Wiki

  1. Brekeke PBX basic Info
  2. Security
  3. Update & Upgrade
  4. Configuration
    1. Installation
    2. User Management
    3. Brekeke PBX default settings
    4. Network Configuration
    5. Brekeke PBX Administration Tool
    6. Functions Configuration
      1. Processes on Brekeke PBX
      2. Performance optimization
      3. Access Control - System Admin Menu
      4. Tenant Admin Permission
      5. ARS (Automatic Route Selection)
      6. DID
      7. Auto Attendant
        1. Create Auto Attendant greeting message
        2. DTMF timeout
        3. Speed Dial
        4. Auto Attendant (advanced information)
      8. BLF, SCA, and Presence
      9. Codec
      10. Voicemail
      11. Back up Brekeke PBX
      12. Callback
      13. Call Forwarding
      14. Call Hold/Call Transfer
      15. Call Hunting
      16. Call Pickup, Call Park
      17. Call Queue
      18. Call Waiting
      19. Conference Call
      20. Confirm Call
      21. Video Call
      22. Fax Support
      23. Flow Selection for a tenant
      24. Paging
      25. Phone ID settings
      26. Ring Group
      27. SRTP Support
      28. Stereo Recording Support
      29. Switching Plan
      30. Three-Way Calls
      31. Tutor Mode
      32. Caller ID from analog (PSTN) phones
      33. Change busy forwarding destination according to response
      34. Change Music On Hold
      35. Rotate Music On Hold
      36. Change recorded audio files destination location
      37. Change RFC2833 Payload
      38. Customize login page for each tenant
      39. Download phonebook info on provisioning
      40. Replace display name
      41. Session Management
      42. Set RTP packet's TOS value
      43. TCP Support
      44. Third-Party Call Control
      45. Microsoft OCS
      46. How to bypass Brekeke PBX
      47. How to create voice files (Fo IVR, Auto Attendant, Guidance) using your phone
      48. WebRTC
      49. Web Phone / Brekeke Phone
      50. Text to Speech
    7. Brekeke PBX Redundancy
    8. Remote Access of Brekeke Heartbeat
  5. Brekeke PAL option
  6. Integration with Zoho Products
  7. Integration with Microsoft Teams
  8. Add-ons
  9. Troubleshooting
  10. Developer's Guides
  11. User's Guide
  12. Version History

Auto Attendant

Auto Attendant functions and settings

These settings are configured at [PBX] > [Extensions] > [IVR].

 

Example:
  1. Click [Create a new IVR].
  2. Enter/Select the following values:     [Extension] 3002[Type] Auto Attendant

    [Max input digits] 3

    [Max retry count] 5

    [Ring timeout (sec)] 10

    [Default operator] 300

    [DTMF timeout (sec)] 20

    [Transfer to unregistered users] disable

  3. Save

In this example, the incoming call to Auto Attendant 3002 will hear the default greeting voice prompt to input an extension.

 

If there is no entry made for 20 seconds ([DTMF timeout (sec)]), the caller will be reminded to enter a selection. After five tries with no input ([Max retry count]), the call will be forwarded to the destination set at the [Default operator] field.

 

If the caller enters an extension number, the call will be transferred to the extension that matches the first three digits ([Max input digits]) of the entry. If the extension does not answer the call within ten seconds ([Ring timeout (sec)]), the caller will be asked to enter a different extension number.

 

When [Transfer to unregistered users] is enabled, the caller can apply Brekeke PBX features from Auto Attendant, such as accessing a voicemail box, call pickup and so on.  When [Transfer to unregistered users] is enabled, a proper value must be set in the [IVR] > [Max input digits] field in order to allow a caller’s input.

 

  • Optionally, a customized greeting for Auto Attendant can be uploaded from the [Sound files] section.
  • In Brekeke PBX v3.4.5.1 or later, two separate timeout values for [DTMF timeout (sec)] can be set for “before initial entry” and for “before completion entries,” separated by commas as below:

     [DTMF timeout (sec)] 20,30

 

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