Brekeke PBX Wiki

With Call Forwarding, you can forward your calls to another phone number, such as an operator or your mobile phone. You can set up Call Forwarding to automatically forward all calls or just certain ones depending on how they were missed (busy, after ringing, etc.).

These settings are configured at [User] > [Inbound] > [Call Forwarding].

Forward Calls to Multiple Phones

Example:

In this example, calls to extension 301 will be also forwarded to extension 300:

1. In user extension 301’s [Other Forwarding Destinations*] field, enter the user extension number to which you want to forward the call. In this case, enter user extension “300.”
2. Make a call to extension 301. Both phones assigned under user extension 300 and 301 will ring.

 

Setting Up No Answer Call Forwarding

You can set a number to forward calls that are missed after the Ringer Time period has been reached. (“Ringer Time” is set under [Call Forwarding] > [Ringer Time (sec)].)

In this example, missed calls to extension 301 will be forwarded to extension 300.

Example:

1. In extension 301’s [Forwarding destinations (No answer)] field, enter user extension “300.”
2. Incoming calls will be forwarded to user extension 300 if extension 301 does not answer before ringer timeout.

 

Setting Up Busy Call Forwarding

You can set a number to forward calls that are missed when the line is busy.

In this example, missed calls to extension 301 will be forwarded to extension 300.

1. In user extension 301’s [Forwarding destinations (Busy)] field, enter user extension “300.”
2. Calls will be forwarded to 300 if user 301’s phones return a 486 Busy response or another error response.

 

Scheduled Call Forwarding

This feature is useful for creating scheduled rules to forward calls, such as calls received outside of business hours.

These settings are configured at [User] > [Inbound].

In this example, incoming calls during business hours to extension 5555 are directed to extension 1002 (Auto Attendant). After business hours, callers are scheduled to forward to extension 1003 and the caller will hear, “To speak with a live operator, please call during regular business hours. Our regular business hours are Monday through Friday, 9 am to 6 pm.”

Example:

1. Create an IVR extension 1003 (Type: Auto Attendant) and upload the customized after-hour greeting from [Greeting messages].
2. From [Extensions] > [Schedule], click [Create a new schedule].
3. Enter below and save:

    [Extension] 5555

    [Default Forwarding Schedule] > [Call Forwarding] > [Destination] 1003

4. Click [Add Forwarding Schedule] on the right side of the screen on the [Schedule] page.

     Set [Forwarding Schedule 1] as:

     [Forward To] > [Call Forwarding] > [Forwarding Destination] field to 1002.

     Click [Conditions] tab and set the [Date/Time] section as:

     [Term] set schedule starting and ending Date and Year.

     [Days] Check 1^st – 5^th and Monday through Friday.

     [Time] select and check 9:00 – 18:00.

Save