Call Supervising
If you would like to supervise a conversation, use one of the following options:
- Dial 9*<extension number>.
- To monitor a specific user extension automatically, enter the supervisor’s extension number in the monitored user’s [Settings] page [Automatic Monitoring*] field.
[Join other’s conversation] and [Allow others to join my conversation] fields in user extension [Settings] page can be used to set restriction to conference calls or call supervising.
Refer to “Quick Reference Chart” for the commands which can be used during video conference call.
1. Supervising Call Example
This example shows what happens to each party during a call when a supervisor joins the call:
- A and B are talking.
- C joins in the conversation as a supervisor by pressing 9*<A’s user extension number>.
- A places the call on hold or initiates a transfer.
- B hears music on hold while C hears the same as A. C has the same controls as A, such as transferring calls, recording calls, etc.
- When A terminates the call, C’s session will also be terminated under supervising mode. It may be easier to think of a supervisor as an alias of A.
2. Automatic Monitoring
This example shows what happens to each party during a call when a supervisor automatically joins the call to monitor it by using the [Automatic Monitoring] feature:
- Specify C’s extension number in extension A’s [Automatic Monitoring*] field.
- B calls A (or A calls B).
- C’s phone will ring.
- C can speak and listen to the conversation between A and B. C has the same controls as A, such as transferring calls, recording calls, etc.
3. Tutor Mode
Tutor mode is a special version of Call Supervision. If a supervisor joins a conversation in Tutor Mode, his/her voice can be heard only by the extension under supervision. However, the supervisor can hear all parties to the conversation.
There are two ways to use tutor mode:
- Dial 99*<user’s extension number>.
- To tutor a specific user automatically, in the [Automatic Monitoring*] field of the user extension, enter either two tildes with the supervisor’s extension number, such as “~~<supervisor’s extension>” or <supervisor’s extension> {tutor}, such as 1000{tutor}.