Brekeke Documents

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Brekeke PBX Wiki

  1. Brekeke PBX basic Info
  2. Security
  3. Update & Upgrade
  4. Configuration
  5. Brekeke PAL option
  6. Integration with Zoho Products
  7. Add-ons
  8. Troubleshooting
  9. Developer's Guides
  10. User's Guide
    1. Login to Brekeke PBX Admintool
    2. Basic PBX Functions
      1. Making Calls Between Users' Phones
      2. Holding Calls
      3. Attended Transfer
      4. Unattended Transfer
      5. Voicemail Access and Settings
      6. Call Pickup
      7. Call Parking
      8. Conference Calls
      9. Call Supervising
      10. Call Recording
      11. Mute
      12. Broadcasting
      13. Confirm Call
      14. Paging
      15. BLF, SCA, Presence
    3. User Settings
    4. Quick Reference Chart
  11. Version History

Confirm Call

Confirm Call is a function that ensures an outbound call is answered by a person, and not by a voicemail system.  The callee will be prompted to press a preset confirmation key (set by system administrator) to confirm that the call has been answered by a person. Refer to “Confirm Call” under the “Functions Configuration” section for more information about configuration.

 

1.1.1.       Pick Up a Confirm Call

This example shows what happens when a PSTN phone gets a confirm call from Brekeke PBX:

  1. Set up Confirm Call using the ARS rule for outbound calls.
  2. Dial to a PSTN phone number through the ARS rule from a user extension.
  3. When the PSTN phone receives the incoming Confirm Call, there are three possible scenarios for how to handle Confirm Calls:
    • Answer the call and enter the preset confirmation key when the voice prompt plays. If the confirmation key is accepted, the call will be connected.
    • If there is no confirmation key entered, the call will be disconnected after the voice prompt.
    • If the call is not answered, it will be disconnected after the ringer times out. The caller will not be connected to the PSTN phone’s voicemail.

 

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