Confirm Call is a function that ensures an outbound call is answered by a person, and not by a voicemail system. The callee will be prompted to press a preset confirmation key (set by system administrator) to confirm that the call has been answered by a person. Refer to “Confirm Call” under the “Functions Configuration” section for more information about configuration.
1.1.1. Pick Up a Confirm Call
This example shows what happens when a PSTN phone gets a confirm call from Brekeke PBX:
- Set up Confirm Call using the ARS rule for outbound calls.
- Dial to a PSTN phone number through the ARS rule from a user extension.
- When the PSTN phone receives the incoming Confirm Call, there are three possible scenarios for how to handle Confirm Calls:
- Answer the call and enter the preset confirmation key when the voice prompt plays. If the confirmation key is accepted, the call will be connected.
- If there is no confirmation key entered, the call will be disconnected after the voice prompt.
- If the call is not answered, it will be disconnected after the ringer times out. The caller will not be connected to the PSTN phone’s voicemail.