Brekeke PBX Wiki

Flow Scenario:

Create an IVR flow to make Brekeke PBX perform the following actions:

1. Send 180 reply to the incoming call.
2. Answer the call.
3. Play voice prompt asking caller to input transfer extension, then wait for input. If there is no input within the DTMF timeout, play voice prompt again; otherwise, go to next module.
4. Transfer the call to the input user extension.
5. If the call is answered within transfer timeout, the flow ends.
6. If not, the flow will go back to Step 3.

 

Steps for Create an IVR Flow:

Step 1. From Brekeke PBX Admintool > [Flow Designer], click on setting icon and choose [New Flow] to create a new flow named “test“. Flow workspace will be opened with name tab “test.”

Step 2. Click on [Basic] folder on left side of flow workspace to show default IVR module templates.

Step 3. Select and drag template [Response 18x] to flow “test” workspace.

• Input a module name, such as “18x”, and click [OK].
• Double-click on module “18x” and select [Properties] tab and set:

[Response Code] 180

[Add SDP] yes

• Click [OK].

Step 4. Select and drag template [Answer] to flow “test” workspace.

• Input a module name, such as “ans,” and click [OK].

Step 5. Connect modules “18x” and “ans.”

• Connect two modules: Drag line from the bottom of one module to the top of the other.
• Disconnect two modules: Click on the bottom of the module where connection line starts.

Step 6. Select and drag template [DTMF Input] to flow “test” workspace.

• Input a module name, such as “input” and click [OK].
• Double-click on module “input,” select [Properties] tab and set:

[Prompt] {inputprompt}

Uploaded voice prompt named as “inputprompt” from [Voice Prompts]. For details about prompt settings, check method “PlayAndInput” in the following section.

[Max DTMF Length] 10

A number greater than or equal to the number of Brekeke PBX user extension digits

[Time out] 10,000

Time length waiting for input in ms

[Terminator DTMF] #

Character to stop detecting DTMF input

• Click [OK].

Step 7. Connect modules “ans” and “input.”

Step 8. Select and drag template [Transfer] to flow “test” workspace.

• Input a module name, such as “xfer,” and click [OK].
• Double-click on module “xfer,” select [Properties] tab and set:

[Number] [input]

Get the input extension number from last module “input.” For details about setting and format, check method “replaceWithPropertiesAndResults” in the following section.

[Time out] <input.timeout>

Time out for transfer in ms. Get last module “input” timeout property setting. For details about setting and format, check method “replaceWithPropertiesAndResults” in the following section.

• Click [OK].

Step 9. Connect modules “input” and “xfer.”

Step 10. Select and drag template [Disconnect] to flow “test” workspace.

• Input a module name, such as “end” and click [OK].

Step 11.Connect module “xfer” -> “Succeeded” output with module “end.”

Step 12.Connect module “xfer” -> “Failed” output with module “input.”

Step 13.Save the Flow “test” with either of the following options:

• Right-click in flow workspace and choose “Save Flow.”
• Click on setting icon and choose “Save Flow.”