We’ll show you how to set DTMF timeout at Auto Attendant using an example.
To set DTMF timeout to 40 seconds, the settings can be entered as shown below.
[DTMF timeout (sec)] = 40
When above setting is saved;
- A call will be transferred to the [Default operator] when there is no DTMF digit entry for the 40 seconds.
- The call will be transferred to “5” when “5” is entered and followed by silence for 40 seconds.
You can also set two values separeated by comma for [DTMF timeout (sec)]. For example, set 20,10 to wait 20 seconds for the first input and 10 seconds for the following input.