IVR Extensions
For the IVR type [Flow] and [Script], refer to Brekeke PBX document – Developer’s Guide: Flow
Auto Attendant
| Name | Default value | Description |
| Extension | Extension | |
| Type | Auto Attendant | Extension type |
| Description | Extension description | |
| Language | English | Select IVR language. |
| Max input digits | 4 | Maximum number of input digits |
| Max retry count | 5 | Maximum number of retries when an input error has occurred. After this number of retries has occurred, the call will be terminated. |
| Ring timeout (sec) | 30 | Length of time that the destination phone will ring when a call is received via Auto Attendant. |
| Default operator | Default destination (user extension number) for an incoming call that has not specified a call recipient. | |
| DTMF timeout (sec) | 20 | Length of time to wait for inputting destination number |
| Speed dial | Set up “Speed dial” numbers for Auto Attendant.
Example: · 1=100 In this case, instead of dialing 100 to reach user 100, a caller can dial 1. · 1==100 In this case, a caller can dial either 110# to reach user 110, or dial 1# to reach the user who is set as 100 in speed dial. · Regular expressions can be used for detecting input number pattern ^9.+$=100 In this case, all calls with inputting number starting with 9 will be transferred to user 100 |
|
| Transfer to unregistered users | disable | Enables / Disables call transfers to an unregistered user.
Options: disable / enable |
| Media before answer | off | This feature has been available since version 3.4.X.
Enables (on) / Disables (off) – Allows the transfer of media packets from an external source before Brekeke PBX receives an answer.
|
Sound Files
| Name | Description |
| Greeting message | Greeting message that is played for the Auto Attendant. |
| Retry message | A message to prompt the caller to re-enter the number when an input error has occurred. |
| Music on hold | Audio file that contains the music/sound that will be played when the caller is on hold. |
Add / Remove Forwarding Destinations
| Name | Default value | Description |
| Extension | Extension | |
| Type | Add / Remove forwarding destinations | Extension type |
| Description | Extension description | |
| Language | English | Select IVR language. |
| Target groups* | By calling this extension, the caller’s extension number will be added or deleted from the [Group Extensions] field for any group extensions that are set in this field. |
Switch Plan
| Name | Default value | Description |
| Extension | Extension | |
| Type | Switch Plan | Extension type |
| Description | Extension description | |
| Language | English | Select IVR language. |
| Plan number | 2 | By calling this extension, the caller extension’s [Inbound] page active plan value will change to the value set here. |
| On/Off | Yes | When set to yes, the plan number will be set as the active plan when a user calls this extension. The active plan will switch back to plan 1 when the user calls this extension again.
When set to no, the plan number will be set as the active plan when a user calls this extension, but will not switch back to plan 1, regardless of how many times the user calls this extension. |