Brekeke PBX Wiki

Switch Plan or Timer can be used to change a user’s forwarding destination temporarily and quickly by making a different forwarding schedule plan active.

 

In this example, incoming calls during business hours go directly to user 300’s assigned phone(s). However, during user 300’s lunch break, you can send incoming calls directly to voicemail. User 300 can enter DND (Do Not Disturb) mode by switching between pre-defined inbound plans to route incoming calls to his/her voicemail temporarily during lunchtime.

The following samples show two different ways of implementation.

 

Sample with Switch Plan IVR Extension

Step 1: Setting Up a Switch Plan Extension

1. From [Extensions] > [IVR], click the [Create a new IVR] button.
2. Set as follows:

     [Extension] 3004

     [Type] Switch Plan

     [Plan number] 2

   1. [on/off] yes
3. Save the settings.

Step 2: Setting Up Plans in User Extension

1. From the user extension 300 > [Inbound] page, click the [Add new plan] button.“Plan 2” will show up in the plan dropdown list window.
2. Uncheck all phones listed in Plan 2 and set [Other Forwarding Destinations*] as “vm300.”
3. Save the settings.

Step 3: Enter “Do Not Disturb” Mode

1. User 300 dials the Switch Plan extension 3004 from his/her phone to enter DND mode. At user 300 > [Inbound] page, Plan 2 will be set as active.
2. Any calls to user 300 at this time will be directed to user 300’s voicemail inbox.

Step 4: Remove “Do Not Disturb” Mode

1. User 300 dials Switch Plan extension 3004 from his/her phone again to remove DND mode. At the user 300 > [Inbound] page, Plan 1 will be set as active again.
2. After exiting DND mode, any calls to user 300 will be directed to his/her assigned phone(s).

 

 

Sample with Timer

Step 1: Setting Up Plans in User Extensions

1. At the user extension 300 > [Inbound] page, click the [Add new plan] button. “Plan 2” will show up in the plan’s dropdown list window.
2. Uncheck all phones listed in Plan 2 and set [Other Forwarding Destinations*] as “vm300.”
3. Save the settings.

Step 2: Setting Up Timer

1. At the user extension 300 > [Inbound] page, click [Timer 1].
2. Set Timer 1 as below:

   [Term] Set Schedule starting and ending Date and Year.

   [Days] Check 1^st – 5^th and Monday through Friday.

    [Time] Select and check:

   12:00 Plan 2

   13:00 Plan 1

3. Save the settings.

Step 3: Enter “Do Not Disturb” Mode

Every workday at 12 pm, user 300 will enter DND mode.

According to the user 300 > [Inbound] page, Plan 2 will automatically be set as active. Any calls to user 300 between 12 pm and 1 pm will be directed to user 300’s voicemail inbox.

Step 4: Remove “Do Not Disturb” Mode

Every workday at 1 pm, Plan 1 on the user 300 > [Inbound] page will be set as active again. After exiting DND mode, any calls to user 300 will be directed to his/her assigned phone(s).

 

 

To view more samples about changing active plan with switch plan, please click on the topics listed in the left column.