Brekeke PBX Wiki

1. Making an Unattended Transfer

An unattended transfer is defined as a transfer made without notifying the receiving party before transferring the call. For example, you can transfer a call to your colleague at extension 1234 by going through the following steps:

• If you are using a SIP phone that has a Transfer button, please consult your system administrator for instructions on how to use the Unattended Transfer feature.

1. Dial #9 to place the call on hold. (By pressing * [Star] in this mode, you can return to the original call.)
2. Dial the intended recipient’s number, followed by #. For example, to transfer a call to extension 1234, dial 1234#.
3. Hang up the phone before the recipient answers the call. The transfer is complete when extension 1234 answers the call.

2. Returning to the Original State Before an Unattended Transfer is Complete

Before the recipient of an unattended transfer answers the call, you can dial ** (Star twice) from the phone you hung up in order to return the call to the state that it was in before being placed on hold.

• For many SIP phones, you will need to press the Send button after dialing ** (Star twice).