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Brekeke UC Wiki

  1. Brekeke UC Basic Info
  2. Brekeke UC System Requirements
  3. Installation
  4. Configuration
  5. Troubleshooting
    1. Cannot login
    2. Alert message displays when accessing with https
    3. [Voice call] and [Video call] buttons are displayed as inactive
    4. Cannot establish WSS connection
    5. Connection error at http/WSS (ERR_SSL_WEAK_EPHEMERAL_DH_KEY)
    6. Cannot initialize database
    7. Desktop Notification doesn't pop up
  6. Version History

Cannot login

Issue:

Cannot login to Brekeke UC. This error message will be displayed at console:

[warn] chatClient.signIn error code: [error code]

 

Solution:

Error code 0:  Entered information (user ID, password, or tenant) does not match records.

Error code -30: Unknown error within the server. (May require analysis of the server log.)

Error code -40: Cannot login due to access restriction.

Error code -50: Server internal error. (Brekeke UC server cannot connect to Brekeke PBX or database.)

Error code -60: Data corruption related to the entered user ID.

Error code -70: Limit reached for simultaneous login.

Error code -71: Limit reached for simultaneous login within the tenant.

Error code -80: Invalid license. Cannot login due to a license issue.

 

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