Brekeke UC Wiki

Issue 1:

Buttons for [Voice call] and [Video call] are displayed as inactive. (SIP UA failed to register at the SIP server.)

The following message is displayed at console log:

(When http is used)

[warn] registrationFailed at InitPhone (cause: SIP Failure Code)

(When https is used)

[warn] registrationFailed at InitPhone (cause: Request Timeout)

 

Solution 1:

Check to see if network interface address at the SIP server is set correctly.

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Issue 2:

Buttons for [Voice call] and [Video call] are displayed as inactive. (SIP UA failed to register at the SIP server.)

The following message is displayed at console log:

(When Chrome is used)

WebSocket connection to 'wss://[SIP server]:[WSS port]/' failed: ...

(When Firefox is used)

Cannot establish the connection to wss://[SIP server]:[WSS port]/

 

Solution 2:

Check to see if [SIP server] and [WSS port] in the error message is correct. If there is mismatched information, re-enter the correct port number at [Server setting] > [WebRTC] at Brekeke UC admintool screen. To modify the information, you’ll need to login as SA.

If the port numbers match and you are experiencing this issue, the issue may be the WSS. Please refer to the topic: Cannot establish WSS connection.