Brekeke Contact Center Suite Wiki

How to show custom flags in real time reports - Brekeke CA

CA

Step1. At BrekekeCA, move to the [Tenant] >[settings] > [Engine] > [Advanced Option].

Set the following parameter.

summary.method.call.tag1=count

 

* In this example, we assumed that the tag1 is used for collecting flags values in CRM.

 

Step2. At Real Time report > Table,  select your existing agent report or create a new agent report, then click the [Define] tab.

 

Step3.  For example, If you want to count the data that include the character”|success|“, enter the following formula.

$dicCallTag1.sumValue('^.*\|success\|.*$')

 

 

Related links:

How to add custom flags to each contact result – Brekeke CRM

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