Brekeke Contact Center Suite Wiki

How to show custom flags in real time reports - Brekeke CA


Step1. At BrekekeCA, move to the [Tenant] >[settings] > [Engine] > [Advanced Option].

Set the following parameter.


* In this example, we assumed that the tag1 is used for collecting flags values in CRM.


Step2. At Real Time report > Table,  select your existing agent report or create a new agent report, then click the [Define] tab.


Step3.  For example, If you want to count the data that include the character”|success|“, enter the following formula.




Related links:

How to add custom flags to each contact result – Brekeke CRM

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