Product ID & Activation

  1. Product ID
    1. How do I receive the product ID?
    2. I requested an evaluation license, but I haven't received the ID.
    3. What is my license (Produce ID)?
    4. I lost my license
    5. Haven't activated my trial license. Will it still work after 60 days?
    6. How do I change my registered email address?
  2. Product Activation
    1. Initial activation
    2. Update license
    3. Activation buttons grayed out
    4. "online" vs. "offline" Activations?
    5. Changing activation method
    6. Online Activation
      1. Online activation - When you have a HTTP proxy
      2. Online activation - what you need to set at your firewall
      3. Troubleshooting - Online activation
      4. Securely connect to Brekeke's license system
    7. Offline activation
      1. Troubleshooting - Offline activation
  3. Error message
    1. Activation button is grayed out
    2. You are using a temporary license
    3. License is not available (Error Code: 22)
    4. License does not match the recorded machine signature
    5. Wrong Product ID
    6. Invalid ID
    7. License validation failed
    8. License is invalid. (Expired)
    9. License is invalid. (System Error)
    10. License is invalid. (Failed to activate)
    11. License is invalid. (Mulitple Installation)
    12. License is invalid. (Version Error)
    13. License is invalid. (Wrong product code)
    14. License does not apply to SIP/PBX server
    15. The license file is invalid.
    16. Unable to download lc from localhost
    17. Failed to activate. Offline activation is not allowed for this license.
    18. You are using a temporary license. Days until expiration: 2
    19. Unknown Error: License Status (8)
    20. Unknown Error: License Status (15)
    21. PBX is stopped. Failed to update license information via online activation method.
  4. How to move your license
    1. How to move your license (online activation method)
    2. How to move license (v3.1 earlier / offline method)
    3. Request a license transfer
    4. Brekeke Software License Transfer Policy
    5. Migrate license without interuptions (online activation)
    6. Migrate license without interuptions (offline activation)

I lost my license (Product ID) information. Where can I get it again?

When you know the registered email address

All license (Product ID) information has been sent to the registered email address. Please search your email archive for the email sent from

  • For evaluation license users, your registered email address is the one entered on the license request form.
  • For commercial license holders, your registered email address is the one you used during your purchase process.

If you can’t locate the email, you can try our Product ID Lookup to locate your license. If your product is installed already, the last 10 digits of the license information can be found at product admintool.


You don’t remember or have access to the email address 

Click here to send the following information to, we will help you locate the license information.

  • Product (Brekeke SIP Server, Brekeke PBX, etc.):
  • Version:
  • Purchased date/year (if unknown, provide approximate time):
  • Email accounts or domain that are used during the purchase (provide possible accounts):
  • Purchased method (, PayPal, PO, Reseller, etc.):


See also:

What is my license (Product ID)?

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