Call Hunting
With Call Hunting, you can forward calls to multiple lines or phone numbers until it finds one that answers.
These settings are configured at [PBX] > [Extensions] > [Groups].
Example:
- Click [Create a new group].
- Enter/Select the following values:[Extension] 3001[Type] Call Hunting[Mode] Round-robin (or Top-down)
[Hunt group extensions*] 301,302,303,304,305
[Ringer time (sec)*] 5
[Waiting time in the queue (sec)] 120
[Max number of calls in the queue] 10
[Call interval (msec)] 3000
[Single attempt] no
[Forwarding destination (No Answer)] 300
- Save
In this example, the call will ring the extensions in the [Hunt group extensions*] field one-by-one with a five-second interval (Ringer time) between calling each user extension. If all of the extensions (301-305) in the group are busy or do not answer, the call will be queued. If any member becomes available within 120 seconds (the interval set in [Waiting time in the queue (sec)]), the call will be directed to the first available extension in the group. If the call is not answered within the ringer time length set for the extension, the call will hold for the time set at [Call interval (msec)](3000ms) before trying the next available extension in the group. If the specified interval set at [Waiting time in the queue (sec)] is reached, the call will be forwarded to the destination set in [Forwarding destination (No answer)]. In this example, the call will be forwarded to user 300.
*The hold music can be customized in the [Sound files] > [Music on hold] field.
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