Brekeke PBX Wiki

  1. Brekeke PBX basic Info
  2. Security
  3. Update & Upgrade
  4. Configuration
    1. Installation
    2. User Management
    3. Brekeke PBX default settings
    4. Network Configuration
    5. Brekeke PBX Administration Tool
    6. Functions Configuration
      1. Processes on Brekeke PBX
      2. Performance optimization
      3. Access Control - System Admin Menu
      4. ARS (Automatic Route Selection)
      5. DID
      6. Auto Attendant
      7. BLF, SCA, and Presence
        1. Busy Lamp Field (BLF)
        2. Queued Call Management with Advanced BLF
        3. Login Brekeke CCS using BLF function
        4. Presence
        5. Shared Call Appearance (SCA)
      8. Codec
      9. Voicemail
      10. Back up Brekeke PBX
      11. Callback
      12. Call Forwarding
      13. Call Hold/Call Transfer
      14. Call Hunting
      15. Call Pickup, Call Park
      16. Call Queue
      17. Call Waiting
      18. Conference Call
      19. Confirm Call
      20. Video Call
      21. Fax Support
      22. Flow Selection for a tenant
      23. Paging
      24. Phone ID settings
      25. Ring Group
      26. SRTP Support
      27. Stereo Recording Support
      28. Switching Plan
      29. Three-Way Calls
      30. Tutor Mode
      31. Caller ID from analog (PSTN) phones
      32. Change busy forwarding destination according to response
      33. Change Music On Hold
      34. Rotate Music On Hold
      35. Change recorded audio files destination location
      36. Change RFC2833 Payload
      37. Customize login page for each tenant
      38. Download phonebook info on provisioning
      39. Replace display name
      40. Session Management
      41. Set RTP packet's TOS value
      42. TCP Support
      43. Third-Party Call Control
      44. Microsoft OCS
      45. How to bypass Brekeke PBX
      46. How to create voice files (Fo IVR, Auto Attendant, Guidance) using your phone
      47. WebRTC
      48. Web Phone / Brekeke Phone
      49. Text to Speech
    7. Brekeke PBX Redundancy
    8. Remote Access of Brekeke Heartbeat
  5. Brekeke PAL option
  6. Integration with Zoho Products
  7. Add-ons
  8. Troubleshooting
  9. Developer's Guides
  10. User's Guide
  11. Version History

Queued Call Management with Advanced BLF

Brekeke PBX provides the following two advanced BLF functions:


1. Display current queue status using BLF lights

2. Pick up a queued call.




On Brekeke PBX

Step 1. At PBX > [Extensions] > [Groups] >[Create a new group], create a Call Hunting Extension. (For example, create ext.12000)


Step 2. Set the resource map on the settings page of the users who will be monitoring the queue state.

User > [Settings] > [Resource map]


 que<any name>=<Call Hunting Extension>[/<threshold 1>[/threshold 2>]]
  • If the number of queued calls is equal or greater than threshold 1, NOTIFY message that has state =”early” is sent.
  • If the number of queued calls is equal or greater than threshold 2, NOTIFY message that has state =”confirmed” is sent.
  • Default values are threshold 1 = 1, threshold 2 = 5.




On Devices (Phones)

Set BLF line key with the value “que< any name>“. The value needs to be the same as the value that set at the resource map settings on the Brekeke PBX.

Please follow each manufacturer’s instructions for setting up BLF line keys.

Example:  Yealink T26P – Line key setting.

*In the case of Yealink, generally, the following settings on the device are needed.

BLF LED mode = 0

Yealink admin page >  [Features] >[General Information] >[BLF LED mode].

Enable Visual and audio alert

Yealink admin page >  [Features] >[Call Pickup] >[Visual/Audio Alert for BLF Pickup  ]

Example – process and usage:


Assume that calls are coming to the extension 12000, and they are placed in a queue:

– If the number of queued calls is equal or greater than threshold 1, NOTIFY messages that have state =”early” are sent to devices, then the line key on the devices becomes blinking or colored red.

– If the number of queued call is equal or greater than threshold 2, NOTIFY messages that have state =”confirmed” are sent, then the line key on the devices become lighting or colored green.

– If a user presses the line key when calls are in the queue, the user can pick up a call from the queue.

– Also, the user can pick up a queued call by pressing 39*<call hunting extension>. In this case, press 39*12000.



Related Links:

Busy Lamp Field (BLF) 


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