Brekeke PBX Wiki

  1. Brekeke PBX basic Info
  2. Security
  3. Update & Upgrade
  4. Configuration
    1. Installation
    2. User Management
    3. Brekeke PBX default settings
    4. Network Configuration
    5. Brekeke PBX Administration Tool
    6. Functions Configuration
      1. Processes on Brekeke PBX
      2. Performance optimization
      3. Access Control - System Admin Menu
      4. Tenant Admin Permission
      5. ARS (Automatic Route Selection)
      6. DID
      7. Auto Attendant
      8. BLF, SCA, and Presence
        1. Busy Lamp Field (BLF)
        2. Queued Call Management with Advanced BLF
        3. Login Brekeke CCS using BLF function
        4. Presence
        5. Shared Call Appearance (SCA)
      9. Codec
      10. Voicemail
      11. Back up Brekeke PBX
      12. Callback
      13. Call Forwarding
      14. Call Hold/Call Transfer
      15. Call Hunting
      16. Call Pickup, Call Park
      17. Call Queue
      18. Call Waiting
      19. Conference Call
      20. Confirm Call
      21. Video Call
      22. Fax Support
      23. Flow Selection for a tenant
      24. Paging
      25. Phone ID settings
      26. Ring Group
      27. SRTP Support
      28. Stereo Recording Support
      29. Switching Plan
      30. Three-Way Calls
      31. Tutor Mode
      32. Caller ID from analog (PSTN) phones
      33. Change busy forwarding destination according to response
      34. Change Music On Hold
      35. Rotate Music On Hold
      36. Change recorded audio files destination location
      37. Change RFC2833 Payload
      38. Customize login page for each tenant
      39. Download phonebook info on provisioning
      40. Replace display name
      41. Session Management
      42. Set RTP packet's TOS value
      43. TCP Support
      44. Third-Party Call Control
      45. Microsoft OCS
      46. How to bypass Brekeke PBX
      47. How to create voice files (Fo IVR, Auto Attendant, Guidance) using your phone
      48. WebRTC
      49. Web Phone / Brekeke Phone
      50. Text to Speech
    7. Brekeke PBX Redundancy
    8. Remote Access of Brekeke Heartbeat
  5. Brekeke PAL option
  6. Integration with Zoho Products
  7. Integration with Microsoft Teams
  8. Add-ons
  9. Troubleshooting
  10. Developer's Guides
  11. User's Guide
  12. Version History

Queued Call Management with Advanced BLF

Brekeke PBX provides the following two advanced BLF functions:

 

1. Display current queue status using BLF lights

2. Pick up a queued call.

 


Setup:

 

On Brekeke PBX

Step 1. At PBX > [Extensions] > [Groups] >[Create a new group], create a Call Hunting Extension. (For example, create ext.12000)

 

Step 2. Set the resource map on the settings page of the users who will be monitoring the queue state.

User > [Settings] > [Resource map]

Syntax:

 que<any name>=<Call Hunting Extension>[/<threshold 1>[/threshold 2>]]
  • If the number of queued calls is equal or greater than threshold 1, NOTIFY message that has state =”early” is sent.
  • If the number of queued calls is equal or greater than threshold 2, NOTIFY message that has state =”confirmed” is sent.
  • Default values are threshold 1 = 1, threshold 2 = 5.

Example:

quetest1=12000/2/5

 

On Devices (Phones)

Set BLF line key with the value “que< any name>“. The value needs to be the same as the value that set at the resource map settings on the Brekeke PBX.

Please follow each manufacturer’s instructions for setting up BLF line keys.

Example:  Yealink T26P – Line key setting.

*In the case of Yealink, generally, the following settings on the device are needed.

BLF LED mode = 0

Yealink admin page >  [Features] >[General Information] >[BLF LED mode].

Enable Visual and audio alert

Yealink admin page >  [Features] >[Call Pickup] >[Visual/Audio Alert for BLF Pickup  ]


Example – process and usage:

 

Assume that calls are coming to the extension 12000, and they are placed in a queue:

– If the number of queued calls is equal or greater than threshold 1, NOTIFY messages that have state =”early” are sent to devices, then the line key on the devices becomes blinking or colored red.

– If the number of queued call is equal or greater than threshold 2, NOTIFY messages that have state =”confirmed” are sent, then the line key on the devices become lighting or colored green.

– If a user presses the line key when calls are in the queue, the user can pick up a call from the queue.

– Also, the user can pick up a queued call by pressing 39*<call hunting extension>. In this case, press 39*12000.

 

 

Related Links:

Busy Lamp Field (BLF) 

 

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