2. Setting Up IVR Extensions
IVR Flow Extension:
| Name | Default Value | Description |
| Extension | Extension Number | |
| Type | Flow | IVR type |
| Description | Extension description | |
| Flow Name | The name of the flow that is created in [IVR Designer] | |
| Properties | Multiple properties can be set.
The setting in this field will overwrite the properties value of modules in this flow. Format: <module_a>.<property1>=<value> <module_a>.<property2>=<value> <module_b>.<property1>=<value> <module_b>.<property2>=<value> For example: In the flow, there is a “prompt” module named prom. Its property named “stop_by_dtmf” can be set from the flow extension [Parameter] field as: prom.stop_by_dtmf=yes |
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| Name | Default Value | Description |
| Auto Answer | yes | Determines whether or not an extension should answer incoming calls. If this is set to no, the Answer module must be used in the flow. |
| Sound Files | Upload a customized sound file |
Creating an IVR Flow Extension:
In this part, an IVR flow extension is set up and calls the flow “test” created at the previous steps.
Step 1. From Brekeke PBX Admintool > [Extensions] -> [IVR], create a new IVR extension.
Step 2. Set the following fields:
- [Extension] 2020
- [Type] Flow
- [Flow Name] test
- [Auto Answer] no
- If set to “yes,” modules “Response 18x” and “Answer” are not needed in flow.
Step 3. Save the settings.
Making a Test Call:
Step 1. Call to extension 2020.
Step 2. Brekeke PBX will act as designed in Section ”Flow Scenario.”