Brekeke Contact Center Suite Wiki

Custom data source settings - Brekeke CA (ver.2.7.5 or later)

CA

Step 1. Set the following parameters at [Tenant]>[Settings]>[Engine]>[Advanced options]

<Example 1. For custom data source “custom1” >

summary.method.call.tag1=count
cdr.category.custom1.group = {"name":"Project","field":"callProjectId","caption":"callProjectInfo","includeBlank":false}
cdr.category.custom1.id = {"name":"ACD","field":"callAcd","includeBlank":false}

 

<Example 2. For custom data source “custom2” >

cdr.category.custom2.group = {"name":"Project","field":"callProjectId","caption":"callProjectInfo","includeBlank":false}
cdr.category.custom2.id = {"name":"Agent","field":"curCompleterAgentId","caption":"curCompleterAgentName","includeBlank":false}

 

Step 2. Create a new report. It is a good idea to copy a default project report and edit it. You can select the data source “custom1” or “custom2” at definition page.

 

Step3. Set the new fields at [Field Settings] section.

 

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