Brekeke Contact Center Suite Wiki

CA

Step 1. Set the following parameters at [Tenant] > [Settings] > [Engine] > [Advanced options]

<Example 1. For the custom data source “custom1”, Key: “callProjectId”+”callAcd” >

summary.method.call.tag1=count
cdr.category.custom1.group = {"name":"Project","field":"callProjectId","caption":"callProjectInfo","includeBlank":false}
cdr.category.custom1.id = {"name":"ACD","field":"callAcd","includeBlank":false}

<Example 2. For the custom data source “custom2”, Key: “callProjectId”+”curCompleterAgentId” >

cdr.category.custom2.group = {"name":"Project","field":"callProjectId","caption":"callProjectInfo","includeBlank":false}
cdr.category.custom2.id = {"name":"Agent","field":"curCompleterAgentId","caption":"curCompleterAgentName","includeBlank":false}

 

※Properties that can be configured at the advanced parameters with JSON format

Property	Explanation
id.field	A field identifier that becomes the ID of the object. Required.
id.name	The item name of the object ID. If omitted, the identifier at the [id.field] is displayed.
id.includeBlank	It decides whether to include blank ID values ​​in the calculation. If omitted, false (not included).
id.caption	A field identifier that is the caption of the object. If omitted, no caption is displayed.
group.field	A field identifier that becomes an object group. If omitted, there is no aggregation group.
group.name	The item name of the object group. If omitted, [group.field] is displayed.
group.includeBlank	It decides whether to include blank group values ​​in the summary. If omitted, false (not included).
group.caption	A field identifier that is a caption of the object group. If omitted, no caption is displayed.

 

Step 2. Create a new report. It is a good idea to copy a default project report and edit it. You can select the data source “custom1” or “custom2” at definition page.

 

Step3. Set the new fields at [Field Settings] section.

 

 

*Brekeke CA 2.8.0 or later, “segment” object that can be set  third field for grouping report data is added. The field can become used as the filter items at the custom report.

<Example 3. For the custom data source “custom2”, Key: “curCompleterAgentGroup”+”curCompleterAgentId”, “curResult1”  >

cdr.category.custom2.id={"name":"Agent","field":"curCompleterAgentId","caption":"curCompleterAgentName","includeBlank":false}
cdr.category.custom2.group={"name":"Agent Group","field":"curCompleterAgentGroup","includeBlank":false}
cdr.category.custom2.segment={"name":"Contact Result","field":"curResult1","includeBlank":false}

 

Related links:

• Example 1 : Create a Contact Result Report ( Key: Project + Contact Result )
• Example 2: Create a Completed Calls Report (Key: Call Type + Agent )