Brekeke Contact Center Suite Wiki

Custom data source settings - Brekeke CA (ver.2.7.5 or later)

CA

Step 1. Set the following parameters at [Tenant] > [Settings] > [Engine] > [Advanced options]

<Example 1. For the custom data source “custom1”, Key: “callProjectId”+”callAcd” >

summary.method.call.tag1=count
cdr.category.custom1.group = {"name":"Project","field":"callProjectId","caption":"callProjectInfo","includeBlank":false}
cdr.category.custom1.id = {"name":"ACD","field":"callAcd","includeBlank":false}

<Example 2. For the custom data source “custom2”, Key: “callProjectId”+”callAcd” >

cdr.category.custom2.group = {"name":"Project","field":"callProjectId","caption":"callProjectInfo","includeBlank":false}
cdr.category.custom2.id = {"name":"Agent","field":"curCompleterAgentId","caption":"curCompleterAgentName","includeBlank":false}

 

※Properties that can be configured at the advanced parameters with JSON format

Property Explanation
id.field A field identifier that becomes the ID of the object. Required.
id.name The item name of the object ID. If omitted, the identifier at the [id.field] is displayed.
id.includeBlank It decides whether to include blank ID values ​​in the calculation. If omitted, false (not included).
id.caption A field identifier that is the caption of the object. If omitted, no caption is displayed.
group.field A field identifier that becomes an object group. If omitted, there is no aggregation group.
group.name The item name of the object group. If omitted, [group.field] is displayed.
group.includeBlank It decides whether to include blank group values ​​in the summary. If omitted, false (not included).
group.caption A field identifier that is a caption of the object group. If omitted, no caption is displayed.

 

Step 2. Create a new report. It is a good idea to copy a default project report and edit it. You can select the data source “custom1” or “custom2” at definition page.

 

Step3. Set the new fields at [Field Settings] section.

 

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