Product ID & Activation

  1. Product ID
    1. How do I receive the product ID?
    2. I requested an evaluation license, but I haven't received the ID.
    3. What is my license (Produce ID)?
    4. I lost my license
    5. Haven't activated my trial license. Will it still work after 60 days?
    6. How do I change my registered email address?
  2. Product Activation
    1. Initial activation
    2. Update license
    3. Activation buttons grayed out
    4. "online" vs. "offline" Activations?
    5. Changing activation method
    6. Online Activation
      1. Online activation - When you have a HTTP proxy
      2. Online activation - what you need to set at your firewall
      3. Troubleshooting - Online activation
      4. Securely connect to Brekeke's license system
    7. Offline activation
      1. Troubleshooting - Offline activation
  3. Error message
    1. Activation button is grayed out
    2. You are using a temporary license
    3. License is not available (Error Code: 22)
    4. License does not match the recorded machine signature
    5. Wrong Product ID
    6. Invalid ID
    7. License validation failed
    8. License is invalid. (Expired)
    9. License is invalid. (System Error)
    10. License is invalid. (Failed to activate)
    11. License is invalid. (Mulitple Installation)
    12. License is invalid. (Version Error)
    13. License is invalid. (Wrong product code)
    14. License does not apply to SIP/PBX server
    15. The license file is invalid.
    16. Unable to download lc from localhost
    17. Failed to activate. Offline activation is not allowed for this license.
    18. You are using a temporary license. Days until expiration: 2
    19. Unknown Error: License Status (8)
    20. Unknown Error: License Status (15)
    21. PBX is stopped. Failed to update license information via online activation method.
  4. How to move your license
    1. How to move your license (online activation method)
    2. How to move license (v3.1 earlier / offline method)
    3. Request a license transfer
    4. Brekeke Software License Transfer Policy
    5. Migrate license without interuptions (online activation)
    6. Migrate license without interuptions (offline activation)

You are using a temporary license. Days until expiration: X

Error Message: 

You are using a temporary license. Days until expiration: xx
(When you login to the product admintool, the expiration date will be displayed in the [About Brekeke SIP Server/PBX] page (v3.4 or later), or in login page.)

Summary: 

This error occurs when our system detect multiple installation under one product ID. The second installation does not impact the original installation. The original installation should continue running without any problems.

Solution: 

If you have a commercial license, and wish to move/transfer your Brekeke product license to a different machine, you can follow these steps to move your license:

How to move your license that has been activated using online activation (available only for v3.2 or later)

How to move your license that has been activated using offline activation or v3.1 or earlier

If you have an evaluation license, first you will need to upgrade the license to a commercial license.

If you have an academic license and want to run another instance of Brekeke SIP Server, send a request to receive another academic license.

*Please note that we can not transfer the Evaluation/Academic/Personal Edition license software.

 

See also:

What is the difference between “Online” and “Offline” activations?

Brekeke Software License Transfer Policy

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