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Product ID & Activation

  1. Product ID
  2. Product Activation
  3. Error message
    1. Activation button is grayed out
    2. You are using a temporary license
    3. License is not available (Error Code: 22)
    4. License does not match the recorded machine signature
    5. Wrong Product ID
    6. Invalid ID
    7. License validation failed
    8. License is invalid. (Expired)
    9. License is invalid. (System Error)
    10. License is invalid. (Failed to activate)
    11. License is invalid. (Mulitple Installation)
    12. License is invalid. (Version Error)
    13. License is invalid. (Wrong product code)
    14. License does not apply to SIP/PBX server
    15. The license file is invalid.
    16. Unable to download lc from localhost
    17. Failed to activate. Offline activation is not allowed for this license.
    18. You are using a temporary license. Days until expiration: 2
    19. Unknown Error: License Status (8)
    20. Unknown Error: License Status (15)
    21. PBX is stopped. Failed to update license information via online activation method.
  4. How to move your license

You are using a temporary license. Days until expiration: X

Error Message: 

You are using a temporary license. Days until expiration: xx
(When you log in to the product admintool, the expiration date will be displayed in the [About Brekeke SIP Server/PBX] page (v3.4 or later), or on the login page.)

Summary: 

This error occurs when our system detects multiple installations under one product ID. The second installation does not impact the original installation. The original installation should continue running without any problems.

This error may occur when a machine signature changes. For example, this error may occur in the environment where the MAC address changes.

Solution: 

If you have a commercial license and wish to move/transfer your Brekeke product license to a different machine, you can follow these steps to move your license:

How to move your license that has been activated using online activation (available only for v3.2 or later)

How to move your license that has been activated using offline activation or v3.1 or earlier

If you have an evaluation license, first you will need to upgrade the license to a commercial license.

If you have an academic license and want to run another instance of Brekeke SIP Server, send a request to receive another academic license.

*Please note that we can not transfer the Evaluation/Academic/Personal Edition license software.

 

See also:

What is the difference between “Online” and “Offline” activations?

Brekeke Software License Transfer Policy

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« Activation button is grayed outLicense is not available (Error Code: 22) »
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