Brekeke PBX Wiki

  1. Brekeke PBX basic Info
  2. Security
  3. Update & Upgrade
  4. Configuration
    1. Installation
    2. User Management
    3. Brekeke PBX default settings
    4. Network Configuration
    5. Brekeke PBX Administration Tool
    6. Functions Configuration
      1. Processes on Brekeke PBX
      2. Performance optimization
      3. Access Control - System Admin Menu
      4. ARS (Automatic Route Selection)
      5. DID
      6. Auto Attendant
      7. BLF, SCA, and Presence
      8. Codec
      9. Voicemail
      10. Back up Brekeke PBX
      11. Callback
      12. Call Forwarding
      13. Call Hold/Call Transfer
        1. Different Methods of Call Hold/Call Transfer
        2. Call Hold
        3. Initiating Call Transfer
        4. Processing Call Transfer
        5. Canceling Call Transfer
        6. Cautions for Call Transfer
      14. Call Hunting
      15. Call Pickup, Call Park
      16. Call Queue
      17. Call Waiting
      18. Conference Call
      19. Confirm Call
      20. Video Call
      21. Fax Support
      22. Flow Selection for a tenant
      23. Paging
      24. Phone ID settings
      25. Ring Group
      26. SRTP Support
      27. Stereo Recording Support
      28. Switching Plan
      29. Three-Way Calls
      30. Tutor Mode
      31. Caller ID from analog (PSTN) phones
      32. Change busy forwarding destination according to response
      33. Change Music On Hold
      34. Rotate Music On Hold
      35. Change recorded audio files destination location
      36. Change RFC2833 Payload
      37. Customize login page for each tenant
      38. Download phonebook info on provisioning
      39. Replace display name
      40. Session Management
      41. Set RTP packet's TOS value
      42. TCP Support
      43. Third-Party Call Control
      44. Microsoft OCS
      45. How to bypass Brekeke PBX
      46. How to create voice files (Fo IVR, Auto Attendant, Guidance) using your phone
      47. WebRTC
      48. Web Phone / Brekeke Phone
      49. Text to Speech
    7. Brekeke PBX Redundancy
    8. Remote Access of Brekeke Heartbeat
  5. Brekeke PAL option
  6. Integration with Zoho Products
  7. Add-ons
  8. Troubleshooting
  9. Version History
  10. Developer's Guides
  11. User's Guide

Canceling Call Transfer

You may cancel Call Transfer in the middle of the process and either go back to talk with the original caller or transfer the call to a different destination.

 

  • In this section, Call Hold refers to the unique Call Hold feature of Brekeke PBX, which is different from Call Hold using a REFER request.

 

1. Canceling Call Transfer 1 – Canceling Transfer While Talking with a Third Party

There are two ways to cancel Call Transfer when you are talking with a third party:

  • User A executes the Cancel Call Transfer command.
  • User C hangs up the call with User A.

 

When the Call Transfer process between Users A and C is canceled while User B is on hold (Figure 16, similar to Figures 6, 9 and 10), the call will be put back to the hold state between Users A and B (Figure 17).

 

2. Canceling Call Transfer 2 – Cancel Transfer While Ringing a Third Party

There are two ways to cancel a Call Transfer while the third party’s extension is ringing:

  • User A executes the Cancel Call Transfer command.
  • The call to User C cannot be completed for some reason, such as User C’s phone is not connected, Call blocking has been set, etc.

 

You can cancel a Call Transfer while User C’s phone is ringing (Figure 19, similar to Figures 5 and 8). The call status goes back to the hold state between Users A and B.

 

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