Brekeke CCS Installation Checklist
Common to Brekeke CCS:
Check Point | Item |
ALL |
Check system requirements for Brekeke productRelated Links: |
Tomcat |
Check tomcat settings (server.xml)Related Links: |
Tomcat |
Set tomcat startup orderIn the unit file of tomcat, configure that tomcat need to start after the DB and Network interface become ready. |
Tomcat |
Is the heap area of Java VM used by tomcat sufficient?CATALINA_OPTS=”-Xmx8192M -Xms512M” |
Tomcat |
Is the number of tomcat threads sufficient?※Especially for CCS, the value of maxThreads is calculated by the following formula. |
Tomcat |
Is tomcat’s POST size limit sufficient?maxPostSize unlimited(-1) is recommended. |
MySQL | <Only when using MySQL as an external DB>
Is the transmittable packet length of the database sufficient?In the case using MySQL, configure max_allowed_packet. |
MySQL |
Is the setting value for the number of MySQL connections sufficient?Related Links: |
Network OS |
Are the ports used by the product correctly allowed in the firewall?Related Links: |
Linux |
For Linux, check if the number of threads and number of file descriptors are set correctly.Related Links: |
Linux |
SELinux policies are configured appropriately?If SELinux policies are not configured appropriately, SELinux needs to be disabled. |
Brekeke CIM:
Check Point | Item |
PBX |
Have the settings required for integration with CIM on the PBX side been already configured?(1)[PBX] > [Options] > [Valid WebSocket client IP Pattern] |
PBX |
Have the settings required for integration with CIM on the PBX side been already configured?(2)[PBX] > [Options] > [Advanced] |
CIM |
Are the CIM database initialized and set correctly?-Setting information database is required. |
CIM |
Are the settings for connecting to the PBX correct?[Settings] > [System] > [Start up] ⇒ Is “Auto” set? |
CIM |
When using the system from an external network, is URL conversion set?Related Links: |
CIM |
Are the resource settings correct?[Settings] > [Resource] > [Max user session count] ⇒ Maximum number of concurrent login sessions for CIM users, including agents. |
CIM |
Is CIM working?[Start/Stop] > Has [Start] button clicked? |
CIM |
Are the DNIS and ACD settings correct?DNIS:Check [Schedule] and [Target ID] |
CIM |
Have ACDs been assigned to users?On the [User] menu, check the ACD field of each user. |
Brekeke CA:
Check Point | Item |
CA | Are the CA database initialized and set correctly? |
CA |
Has CA been registered to CIM?[Settings] > [CIM] > [CIM URL] |
CA | Confirm that the status display at the bottom of the CA screen is “CIM Connection State Connected”. |
CIM | Confirm that the status of “Brekeke Contact Analytics” is “Running” on the [Application] screen of CIM |
CA |
Are the CDR aggregation settings appropriate?[Settings] > [Engine] |
CA |
Is CDR Server working?[Start/Stop] > [Start Up] is Clicked? |
CA |
In the case that recording files should be tied to calls on the [Call record] screen,are RFS settings correct?[Settings] > [RFS] |
Brekeke RFS:
Check Point | Item |
RFS |
Are the RFS database initialized and set correctly?*If the apps referencing the RFS database are running on machines other than RFS, then those machines need to be able to access the database. |
PBX |
On PBX, have the settings to upload recorded files to RFS been configured?[Advanced] com.brekeke.pbx.Setting.RECORDING_PLUGIN=com.brekeke.pbx.plugin.recording.RecordingFileHttpUploader com.brekeke.pbx.plugin.recording.RecordingFileHttpUploader.URL=http://<rec-file-server-ip-address>:<port>/rfs/gate com.brekeke.pbx.plugin.recording.RecordingFileHttpUploader.VOICEMAIL=false |
RFS |
Has RFS been registered to CIM?[Settings] > [CIM] > [CIM URL] |
CIM | Confirm that the status of “Brekeke Recording File Server” is “Running” on the [Application] screen of CIM |
Related Links:
Brekeke PBX /BSS installation checklist >>
Brekeke UC Installation Checklist >>