Product ID & Activation

  1. Product ID
    1. How do I receive the product ID?
    2. I requested an evaluation license, but I haven't received the ID.
    3. What is my license (Produce ID)?
    4. I lost my license
    5. Haven't activated my trial license. Will it still work after 60 days?
    6. How do I change my registered email address?
  2. Product Activation
    1. Initial activation
    2. Update license
    3. Activation buttons grayed out
    4. "online" vs. "offline" Activations?
    5. Changing activation method
    6. Online Activation
      1. Online activation - When you have a HTTP proxy
      2. Online activation - what you need to set at your firewall
      3. Troubleshooting - Online activation
      4. Securely connect to Brekeke's license system
    7. Offline activation
      1. Troubleshooting - Offline activation
  3. Error message
    1. Activation button is grayed out
    2. You are using a temporary license
    3. License is not available (Error Code: 22)
    4. License does not match the recorded machine signature
    5. Wrong Product ID
    6. Invalid ID
    7. License validation failed
    8. License is invalid. (Expired)
    9. License is invalid. (System Error)
    10. License is invalid. (Failed to activate)
    11. License is invalid. (Mulitple Installation)
    12. License is invalid. (Version Error)
    13. License is invalid. (Wrong product code)
    14. License does not apply to SIP/PBX server
    15. The license file is invalid.
    16. Unable to download lc from localhost
    17. Failed to activate. Offline activation is not allowed for this license.
    18. You are using a temporary license. Days until expiration: 2
    19. Unknown Error: License Status (8)
    20. Unknown Error: License Status (15)
    21. PBX is stopped. Failed to update license information via online activation method.
  4. How to move your license
    1. How to move your license (online activation method)
    2. How to move license (v3.1 earlier / offline method)
    3. Request a license transfer
    4. Brekeke Software License Transfer Policy
    5. Migrate license without interuptions (online activation)
    6. Migrate license without interuptions (offline activation)

The license is not available (Error Code:22)

Error Message:

The license is not available (Error Code:22)

Summary:

Case 1: This error occurs when a temporay license you received had expired.

Case 2: The error occurs when our system received mulitple activation from a license upgrade from v2 software to v3.

Case 3: The error occurs during the process of software upgrade from v2 to v3

Case 4: Used to activate version 3 license with a license for version 2

Solution: 

Case 1: Transfer license using one of the methods explained in this wiki topic.

Case 2: Request a transfer if you would like to move the v3 software license to upgrade v2.

Case 3: See instruction for v2 to v3 upgrade

Case 4: Purchase upgrade to v3

Yes No
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