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Brekeke Contact Center Suite Wiki

  1. Brekeke CCS basic Info
  2. Configuration
  3. Advanced customization
  4. Add-ons
  5. Integration with other Services
  6. Appendix - Brekeke CIM
  7. Appendix - Brekeke CRM
  8. Troubleshooting
  9. Brekeke CIM Scripting Guide
    1. 1. CTIServer Class
    2. 2. ACD Class
    3. 3. Agent Class
      1. getAllACD
      2. getCallInfo
      3. getID
      4. getObject
      5. getPhoneId
      6. getSkillLevel
      7. getStatus
      8. getStatusString
      9. setObject
      10. setSkillLevel
    4. 4. CallInfo Class
    5. 5. ConnectionManager Class
    6. 6. ContactInfo Class
  10. Sample Scripts
  11. Version History

3. Agent Class

The instance of Agent Class is generated when the agent signs in and it is held by the CTIServer and the ACD Class Instances until the agent signs out.

 

Methods:

 

Yes No
« setObjectgetAllACD »
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